Pumpkin VR

Platform

Pumpkin AI Agent Platform

The Pumpkin AI Agent Platform is a conversational AI agent platform deployed inside venues, exhibition floors, and enterprise sites. It comprises three modules — AI Guide, AI Instructor, and AI Concierge — answers from the knowledge base you supply, and deploys anywhere from cloud to fully offline.

The platform is built on one premise: every answer must be traceable. Responses are confined to the scripts, standards, and procedures you supply rather than left to the model’s discretion — because on an exhibition floor, in a classroom, or at a front desk, the cost of one wrong sentence lands on you.

Request a Platform BriefingSee the Guide Solution

Three Modules

AI Guide

Visitor-facing interpretation

The visitor-facing interpreter. It answers questions about exhibits, spaces, and themes, strings together tour routes, and unfolds deeper background layer by layer as visitors dig in. Unlike fixed audio guides it handles unscripted questions, and adjusts depth to a visitor’s age and background.

  • ▹Exhibit and theme Q&A
  • ▹Route recommendation and flow sequencing
  • ▹Tiered depth (children / general / specialist)
  • ▹Instant language switching
  • ▹Visitor interest and popular-question analytics

AI Instructor

Staff-facing training

The staff-facing trainer. Used for onboarding new staff and docents, rehearsing standard content and procedures, and querying regulatory documents. In instructor mode it poses questions, records answers, and points out gaps rather than only responding passively — so it doubles as a training record.

  • ▹Standard content and SOP rehearsal
  • ▹Question prompts, answer logs, and gap analysis
  • ▹Instant lookup of standards and operating documents
  • ▹Onboarding progress tracking
  • ▹Integrates with existing training records

AI Concierge

Front-desk reception

The entrance, front-desk, and booth agent. It handles visitor enquiries, wayfinding and facility guidance, session and ticketing questions, and group reservations. On a show floor it serves multiple visitors at once, absorbs repetitive questions, and captures contact details so your team can focus on real conversations.

  • ▹Visitor enquiries and FAQ handling
  • ▹Wayfinding, facilities, and accessibility guidance
  • ▹Sessions, ticketing, and opening hours
  • ▹Group reservations and requirement intake
  • ▹Trade-show lead and requirement capture

How It Integrates

Knowledge Base & Retrieval-Augmented Generation

Your existing scripts, catalogues, standards, and FAQs are structured into a knowledge base. Answers retrieve first and generate second, with sources retained — this is how traceability is implemented: when you need to verify a sentence, you can find the passage it drew from.

Content Management Back Office

Your staff update exhibit descriptions, special-exhibition content, and FAQs themselves — no engineering involvement, no redeployment. Includes a pre-publish review flow and side-by-side proofreading across languages.

On-Site Hardware Integration

Runs on visitors’ own phones (scan to start), touch displays and standing kiosks, handheld guides and tablets, and AR / VR headsets. It rides on the hardware you already own — adopting the system does not require a hardware refresh.

Existing System Integration

Integrates with ticketing, membership, booking, and internal knowledge systems so answers can reference live data — today’s sessions, remaining capacity — rather than static descriptions. Scope and interfaces are confirmed during the PoC.

From PoC to Production

  1. 01

    Discovery & Site Assessment

    1–2 weeks

    Confirm use cases, visitor mix, language requirements, and security constraints; inventory the completeness and digitization state of existing interpretation content.

    Deliverable: Scope document and deployment recommendation

  2. 02

    Proof of Concept

    4–6 weeks

    Build a usable prototype for one gallery or theme set, put it in front of real visitors on site, and score it against a jointly agreed test set.

    Deliverable: Working on-site prototype and test-set scoring report

  3. 03

    Production Build & Customization

    2–4 months

    Expand to the full-venue knowledge base; complete interface and persona customization, multilingual proofreading, hardware integration, and existing-system interfaces; deploy into the designated environment.

    Deliverable: Production system, admin console, and deployment documentation

  4. 04

    Acceptance & Training

    2–4 weeks

    Accept against the contracted criteria — correct-answer rate, response time, per-language proofreading pass rate, system availability — and train your staff on the admin console.

    Deliverable: Acceptance report, operations manual, and training records

  5. 05

    Maintenance & Content Updates

    Ongoing

    Either your IT team operates it with a technical support channel open on our side, or we take an annual maintenance contract covering system updates, model tuning, and troubleshooting.

    Deliverable: Maintenance records and periodic performance review

Plans & Pricing

Quoted against venue scale, number of languages, module mix, and deployment method. After a discovery session we provide an itemized quote covering knowledge-base construction, customization, deployment environment, and maintenance — in a form suitable for internal approval and procurement paperwork.

Related

AI Guide & Interpretation SystemAI + XR System IntegrationAll Products

Want to see it running first?

We can build a working on-site PoC from a small slice of your own content before you commit to a production project.

Book a Discovery Session